Help Center
How can we help?
Setup guides, troubleshooting and answers about your order.
MemoryPearl 2.0
Black base, black gift box, loads from a MicroSD card.
Original MemoryPearl
Built-in memory, loads straight from your computer. No card slot.
Strand 10 frame
10.1" Wi-Fi frame that uses the free Frameo app.
Orders and returns
Questions about your order, returns or anything else.
Which MemoryPearl do I have?
| Check | MemoryPearl 2.0 | Original MemoryPearl |
|---|---|---|
| Memory card slot | Yes, takes a MicroSD card | No, it has built-in memory |
| Gift box | Matte black box | White box |
| When you plug it into a computer | Shows up as an external USB drive | Shows a drive with Photos, Videos and Music folders |